Grievance Redressal

We are committed to resolving your concerns promptly and fairly through our structured grievance redressal process.

Grievance Redressal Officer

Customers are requested to address all their grievances at the first instance to the Grievance Redressal Officer. The contact details of the Grievance Redressal Officer are as provided below.

Rasheed Mohammad

Office No-903, 9th Floor, D-Mall, Netaji Subhash Place, Pitampura, North West, New Delhi, Delhi, India, 110034

+91 9951703178

grievance@sajaninternational.com

10:00 AM - 6:00 PM (Weekdays, except public holidays)

Resolution Timeline

15 Days

The Grievance Redressal Officer shall endeavor to resolve the grievance within a period of fifteen days from the date of receipt of a grievance.

Nodal Officer

If the customer does not receive a response from the Grievance Redressal Officer within 15 days of making a representation, or if the customer is not satisfied with the response received from the Grievance Redressal Officer, the customer may reach the Nodal Officer on the number below anytime between 10:00am and 6:00 pm on weekdays except public holidays or write to the Nodal Officer at the e-mail address below.

Mr. Priyesh Ranjan

Office No-903, 9th Floor, D-Mall, Netaji Subhash Place, Pitampura, North West, New Delhi, Delhi, India, 110034

+91 9951703178

nodal@sajaninternational.com

10:00 AM - 6:00 PM (Weekdays, except public holidays)

Escalation Level

Second Level

Contact the Nodal Officer if you don't receive a response within 15 days or are not satisfied with the initial response.

Complaints to Ombudsman

In case the customer does not receive a response from the Grievance Redressal Officer or the Nodal Officer within one month from the date of making a representation to the Company, or if the customer is not satisfied with the response so received, a complaint may be made in accordance with the 'The Reserve Bank - Integrated Ombudsman Scheme, 2021' ("Ombudsman Scheme") to the Ombudsman in whose jurisdiction the office of the Company complained against, is located.

RBI Integrated Ombudsman Scheme, 2021

To know more about the Ombudsman Scheme and how to file a complaint, please refer to the official RBI documentation.

View RBI Ombudsman Scheme Document

Grievance Resolution Process

Follow this structured process for effective grievance resolution